Kemper Corporation

I was recently involved in an incident with an Kemper insured driver. His truck rolled from his driveway down the hill into my yard and hit my car and also tore down my fence.

He called me on my cell phone while I was at work and told me what had happened we filed a police report and ensued to get a claim set up with the Kemper insurance company. The claim was filed, and I proceeded to ask for a rental car so that I have something to drive back and forth to work. The adjuster stated that her supervisor had to be the one to assist me with that I left her supervisor a message on her extension and also emailed her and did not receive a response until a week later., so I basically went 5 days without a car to drive having to *** rides back and forth to work. Once I was contacted she said that I either had to pay out of pocket and they would reimburse me or she could overnight me a payment for the next 5 days.

I received the payment and I rented the car for 5 days after those 5 days they gave me the car three more days and told me that I had to return the car because they would no longer pay for it. I had to return the car still with no car to drive plus they haven't even paid me for my car yet I was told by other insurance companies that they were supposed to let me keep the car until I receive my check and give me 3 days to find another car., but that never happened I left numerous amounts of messages to other supervisors other people in charge I left emails to other people in charge and never heard a word back. My fence was also damaged to the point of where the estimate was a total of $1,855. It's been almost 3 weeks and it's still not fixed also they sent me a text message the other day saying that they were only going to cover $1,253 of that amount.

How is it that when I wasn't even involved in the accident but they're telling me that I got to pay out of my pocket to cover the rest of my fence to get fixed, I have never in my life heard of any such thing. Why would I have to pay out of pocket for something that I did not damage and that had nothing to do with me, my fence was fine before the insured hit it. So I proceeded to contact supervisors on this matter as well and still no return phone calls no return emails nothing so here I am stuck with a damage fence a total loss car and still no nothing. I feel like I was the one at fault for all of this with how they're handling me and my claim.

I've never been treated this way by any other insurance company with a situation like, this company is absolutely horrible I would never ever recommend anyone to get insurance with this company.

Poor customer service horrible decision making and terrible at communicating. They will make you feel like you're at fault when you've done nothing wrong.

My vehicle was at a complete stop waiting to make a left turn, a pick up truck traveling W/B struck my vehicle, I had a witness behind me, the guy refused to give me his information forcing me to call the Police, they did not do anything other than witness the exchange of information, evidently he called his insurance--which was the same and told them I struck his vehicle. Kemper never contacted my witness, no one ever came to assess my damage to confirm that my vehicle was hit directly, They sent me to their body shop which the Body Shop person came out, walked around the vehicle no more than 3 minutes and said he was done, I receive an estimate of $1,132.00 -- which was rediculous, other estimates I recieved were around $2500 - $3000.

I received a check for $132 to go to their body shop, I thought by Law we have our choice of body shop, My Adjuster Mario Aguirre does not anser my calls nor does his Supervisor, when I call to dispute the their decision, they just send meto the Adjusters Voice Mail,. HORRIFIC, the worst ever, EGER, Kemper Insurted should bail out now, 3 Body shops refused to give me estimates citing the don't like dealing with Infinity

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