Suzanne P Jcy

Car Rental

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I have a claim going on and part of my insurance is I can get a rent a car for up to $30.00 a day while my car is being fixed. It has been 7 Days of trying to get the adjuster to put in a reservation at car rental. Enterprise has called them for 2 Days and left messages I have called and left messages and my Broker has called and left messages and no response from her. This place is a joke!!!!
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Preferred solution: Get me a rental car

User's recommendation: Don't get car insurance from Kemper

Anonymous

I was with united ins c o of America 1990, Kemper life in now the hold tim e I been paying my bill by check,, they in now the hold time I b een paying my renter ins by check, I ckecked my bank

They not supposed to go in to my account, for 27 years I been paying g by check 33 dollars per month, now kemper life goes in m y account and take try to take out money because I have them block, they try to take out 84,64,74, 33 dollars 4 to 5 times every month,all so they lie and tell me they haven got my payment, I went for it what they would do was call me and I call the back and the c heck have cleared, My manger told me to put the check in his name n ever do this like a fool I did he took t6he check for hin self and told me I put a stop pament on the check and didn't crated me for August I just told them I wouldn't be maki8ng anymore payments by the way I called the back and my checked had cleared ,

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Loss:
$33

Preferred solution: Full refund

Anonymous
map-marker Fort Collins, Colorado

Don't use!

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My father died of cancer 10 months ago. He had a cancer policy through Keller Life/United. They have sent me over 6 letters wanting explanation of benefits for various dates. The last I sent them was over 100 pages. They informed me if I did not get it all in by a certain date, they would close the case. I mailed it express with confirmation. I got a letter this morning with them wanting more dates and also telling me that they may adjust payment of write-off because of he had health I shrance. He has paid for this policy since 1983! What a scam!!
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Anonymous
map-marker Greenwood, South Carolina

#159****

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Thanks for your anwers ,I will send you some more pictures of my house ! I have water damaged at myhouse I did claims but they deny for my roof & my wall & my floor ! I have 2 story house ard 3000sqs Kemper did send some Americans leaking Ck at my house ,they tell we build on lower place & last year a lot of raining will get to my cement concret they didn’t cover Kemper didn’t respond for it What kind of the insurance we had been paid for to support us We had been customer for several years Kemper should protect & fix for my house Before they can cancel me ! Would you willing to paid more when my house going to collapse ? Today I send this to you ! I just want my house to be fix or how for we can resolve Before we go on to next step ! Alls of pictures I just took this morning Thanks for anwers me ! Hope heard a good news from your corporation soon! Lechinguyen !
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CHRISTIE C Dcr

MAKE SURE THE POLICY SAYS FULL OR LIABILITY COVERAGE

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IVE BEEN PAYING FULL COVERAGE PRICES ON ONE OF MY TWO CARS INSURED BY YOU FOR ABOUT 3 YEARS NOW, HAVENT HAD TO USE THE POLICY UNTIL NOW AND I FIND OUT THE CAR THAT IS FULLY COVERED I FIND OUT ONCE I NEED TO USE THE COVERAGE THEY TELL ME I ONLY HAVE LIABILITY COVERAGE. THATS NOT RIGHT! I WANT WHAT I PAID FOR THE FULL COVERAGE. HELP ME OUT IM GETTING SCREWED SOMEWHERE . A LOYAL CUSTOMER FOR 3 YEARS.
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Loss:
$8000
Pros:
  • Taking my payment
Cons:
  • Making payment for no coverage
  • Agents on call are not experienced enough
  • Company does not fulfill their obligation
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Marla J Ylp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible Company - Do not waste your money

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This is for the life insurance products. My relative purchased a policy and paid this sham of a company faithfully for almost 30 years. I've sent proof of death 3 times with different methods and each time I call, I get the same lie. The proof hasn't been uploaded by our scanning department. I was so fed up, I filed a complaint with the Insurance Commissioner. I hope they make them pay me interest for every single day after I know by way of tracking number that the proof arrived. If this is your issue, file a complaint with the Insurance Commissioner. If nothing else, request they be sited so any unsuspecting person who may consider them for insurance will look elsewhere.
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Loss:
$5000
Cons:
  • Does not deliver what your paying for
  • Company does not fulfill their obligation
Reason of review:
Poor customer service

Preferred solution: Pay the policy and stop lying about not receiving the documents.

Lechi n

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Carolina, United States

Bad insurance c.o

I had been paid for insurance on 15 years years ,this is first time I claim on water damages at my roof ,my tiles ,my wall They anwers did not cover for my wall & my tiles cus American leaks estimate said my house build on the low part ,when raining will go to my concrete ! They didn’t cover ,just paid for kitchen fix only We don’t know anything that way we paid for insurance for protect me They should fix for me first & shouldn’t cover if happen again Any part at my house have to claim separately for I have to paid 1000 deduck Do you see that fair for me I don't want to, but if needed I will contact my attorneys. I don’t feel I am being treated justly!
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Loss:
$38000
Cons:
  • Does not deliver what your paying for
  • Company does not fulfill their obligation
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Mansfield, Texas

Customer Service is Nonexistent

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I filed a claim over a month ago and have not heard back from the claim rep, nor does he return my calls. I've been on hold with the claims department for hours at a time to no avail. Once I called the corporate office in Chicago, I was advised that the claim # provided to me is not a valid claim #. Further, they can not identify the claim rep as being an employee of Kemper. The Kemper Agent expressed the same frustrations in trying to speak to anyone or receive a call back. Kemper is a nation wide company that sells millions of dollars of insurance and does not value their customers as customer service is the lowest that I have ever experienced.
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Reason of review:
Order processing issue
Taylor E Wut
map-marker San Mateo, California

Ripoff started great then he said it will get cheaper, it didn't. stopped paying after some months $289 a month for a 02 Mitsubishi i paid $500 for? $138 in collections.

dont pay its a scam. save more money let the *** write a ticket tow who gives ashitfuckinhell *** registration
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Loss:
$700
Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous

Dysfunctional Company

Do NOT apply or accept position at Kemper in St. Louis,MO. Executives lie to employees. Company doesn't promote, give raises, bonuses or incentives. Hostile environment! The left doesn't know what the right is doing and they change procedures daily to fit their own agenda
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Jo A Lqm

Kemper Health agent has been nasty- and won't even get back to me!!

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My Kemper Heath Insurance covers next to nothing (for a high premium) and yet my agent sold it like it was the best in the world. PURE LIES!! Now when I try to tack him down to ask why it won't cover anything he gets nasty- or most times won't even get back to me. I would not recommend anyone buy Kemper Health Insuarnce in Arizona- it is just like throwing your money out the window. Instead, put the monthly premium in a savings account and then you will at least have that when you have a health issue. The agent comes and sells it and brings a notebook where he supposedly shows how has actually receives money when he files a claim. It is actually that his wife covers him with GOOD insurance where she works, so the Kemper policy is all extra money to him. Most of us don't have that luxury, do we? It would never cover him in full if he was relying on the Kemper policy alone. It was a huge come-on! DO NOT BUY FROM THIS COMPANY!!!!!!
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Loss:
$15000
Reason of review:
Bad quality

Preferred solution: A new agent and one that doesn't lie about Kemper coverages

Anonymous

They do not help their clients!

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We were in a three car accident over a month ago and our car is completely totaled. My husband and I need to commute for work so having no car for the past MONTH has been horrible. We were not at fault for the accident and we immediately reported it when it happened. It took them over two weeks to get a hold of us. I had to call every day and demand to talk to the supervisor. We finally got the app sent to us and we sent pictures of what it asked us to. Still no response. We need to know what is going on and they haven’t told us anything !! However they had no problem charging me another month when I can’t even drive my car. This is a horrible company. Do not yet kemper insurance!!
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Reason of review:
Poor customer service
Anonymous

Depressed

I suffer from depression I've had other health issues to go untreated called they email me a pages of doctor no on there plan. I call an get no results.
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Anonymous
map-marker Temecula, California

Kemper owns Alliance United

If all Kemper insurance is as bad as Alliance United then they should go out of business. DO NOT GET Alliance United (or may be all Kemper) INSURANCE.

They do not meet their financial obligations when you are in an accident, which can result with you being sued by the other party. They are a terrible company. I was hit by one of their insured drivers and Alliance refuses to meet their financial obligations. Update: Alliance is still giving me the run around and I have filed a complaint with both the California Department of Insurance and BBB.

Next step is to actually take their insured driver to court. If you are considering getting this insurance I recommend NOT TO USE THIS INSURANCE COMPANY. If you do use Alliance do not be surprised if you are taken to court and forced to pay because Alliance will not meet their obligations. FYI my posting says Alliance sent me a message.

This message was again just a run around. I am hoping they will do something before I have to sue the poor guy that choose them as an insurance company. I will update this review if I have to go to court. Update: having to move my matter to court.

Do NOT use this insurance. Seems like Alliance would rather have their customers sued then meet their obligations.

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Loss:
$2300
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Kemper Corporation - Review in Insurance category

My mother had her insurance being automatically withdrawn out of my account, she opened her own then called to let the insurance company know. She then told them all the information they need so they could start taking it out of her account instead of mine but they failed to do so. So they took money out of my account when they were supposed to be taking from my mothers and now im over drafted in my account and they act like its our fault that this is all *** up because of their laziness and I now have to pay an over draft fee. What I do know is I will be contacting a you're insane if there's anything I can do about it because they no longer had permission to be in my account
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Reason of review:
Problems with payment
1 comment
Guest

What I do know is I will be contacting a lawyer to see what I can do because I refuse to pay for their *** up and I feel it's *** my mother has to cancel her doctor appointments so we can go to the banks and try to resolve this ourselves.